Our Reviews

Fast and Friendly Service. No complaint’s! Always have an enjoyable experience when I bring my cars in for service.

Fast hassle-free service

Always very quick and professional service.

Technicians and all representatives we dealt with were friendly, honest and generally pleasant to deal with. So much so we are now planning on trading our vehicle in and buying from Grays!

When you need to bring your vehicle for its inspection, oil change or anthing else, just take you vehicle to Gray, I use Gray for my Buick Envision and let me tell you that they do a great job, Roger my service consultant is the person that will take care of you, he is the man that will take care of you, and my tech Allen is the best. They care of me, making feel great knowing they will take care of me always.

Great experience. Was in and out in about and hour. Bobby was a great sales professional and I will go back and purchase from him again.

Michael was very professional and not pushy at all. He was well informed about the buying process and kept me updated on the delivery status. A pleasure to deal with!

Came in for an oil change, but to also pinpoint any issues that potentially needs to be addressed within time. Dealership rep was very forthcoming and honest about potential issues upon finishing the check up.

No issues, car was serviced quickly. Oil change, tire rotation, rear wiper blade replaced, and check engine light issue solved. I'm very satisfied 😌

I was treated very nicely…The workers at the were very courteous…

I live in Michigan, and was meeting my daughter, who lives in New York city, just north of Gray Chevrolet. Her check engine light came on a couple of days before, so I called Gray and got an appointment for Saturday. They were able to fix an emissions pump for me and save my daughter from having to do it on her time. I really appreciated them getting it fixed on a Saturday.

Very pleasant

Knowledgeable service advisor who facilitated my service request in a timely manner.

I waited over two hours just for an oil change, tire rotation, and tire pressure sensor

Excellent Service. Roger and Ron are the best!!!

Both service reps Ron and Roger was very helpful. Thank you and greatly appreciated.

Courteous,respectful and professional the guys at. Gray's definitely know what they doing

Amazing

Great and friendly service

Excellent Service Department! The Service Writer’s are friendly, knowledgeable and helpful. Always a pleasure to bring our cars in for service.

Need more reception people to greet you in service

they did an awesome job as always with my oil change...keep up the good work...

Listened to my needs and wants! Professional and interested in all alspects

Appointment easy to make also time for inspection great very little wait time .thanks

Great and friendly staff

All good

Love this place, the service guys are all nice and very helpful.

Very good experience thank you

Great!

The appointment time was changed from 1030 am to 2 PM wasn't to happy about that but the staff was great

On time service with a smile from Ron.

friendly service and done in a timely manner.

Service is always good a Gray Chevrolet, However I brought my truck in for the recall L87 Engine Loss of Propulsion as well as 7500 mile maintenance. Maintenance was done perfectly as always . However the recall was not fulfilled do to them not having the proper equipment to do the engine inspection. I made my appt days in advance and it would have been nice to know that the recall couldn't have been done at this time. This means I need to bring my truck back again , which is a little bit of inconvenience for me as my time is important to me. Not sure if this is more of GM's fault or the dealer. However everyone at the service desk were professional as always and was told they will contact one the parts are in to do the recall engine inspection.

Great people r there hugs

Vehicle had water in gas tank was drained and works fine now

Great communication and Service

They are the best, very accommodating and always available.

My service coordinator was first class!

I requested a replacement rear wi do for my Colorado, from a fixed pane to a manual slider. I was advised that it was not possible. I find that very hard to believe, and questioned why. I was not provided with a reason at all, just that it can’t be done. That makes no sense to me, considering there are plenty of colorados like mine out there with sliding windows. I am not satisfied with the service dept’s response at all.

Was greeted with a smile Rodger was very knowledgeable He answered all my questions He was courteous and respectful

Quick and efficient

Awesome customer service

Brought my truck in because of the service 4WD alert coming up on my dash along with temperature spikes in my tempura gauge and got charged $115 for diagnostics. Drove my truck later on and the service 4WD alert came back on. Can’t get back in for service till the 15th of July. Hope no significant damage will occur till then.

We came all the way from Central NY for this vehicle, Bobby was amazing! Everyone we encountered was great! Very clean building and I love my new Traverse!!

Great customer service. I went in the shop what a huge hole in my tire. Was out within half an hour. Very reasonable price. Thank you Anne,Jason and Robert.

Great service and the service guys are awesome!

Very professional service.

Bobby was a real pleasure to work with.

It was good

Service advisor Roger was knowledgeable and very accommodating in that my appointment was later in the day and he took me in early

It was a easy car buying experience

Thorough but incorrect info given to my salesperson made the entire choice selection waaay too long NOT HER FAULT!

Those that work behind the desk are top notch, very helpful getting information from my insurance company for insurance coverage not yet sent out.

They got me in and out in about 30 minutes on a Saturday morning for an oil change and tire rotation

Simple and to the point. Kept me informed. Comfortable sitting area.

Very professional and helpful

Everything about this dealership was absolutely amazing. When we first arrived a salesperson wasn’t available so we checked out a few interiors with the woman at the front desk who was extremely friendly and helpful. After deciding we liked one car in particular, the salesperson Bobby was patient, friendly, and informative about the features of the vehicle. We are very glad we walked into Gray Chevrolet on Saturday as other Chevrolet dealerships did not have the kind and patient staff that Gray’s does!

I called for an oil change and tire rotation, and I was able to get in right away. Great service!

Bad experience, no communication, booked a service appointment online and when I get there they told me there was nobody available to look at my truck that day so the online appointment was a waste of time, nobody called me to give me updates and I tried calling service 20 different times and nobody will pick up and he phone I had to drive to the dealer and ask in person to get updates, not a good experience at all.

The service was quick. Ron at the counter is super friendly and efficient!

It was wonderful Bobby B was incredibly knowledgeable and polite. My experience couldn’t have been any better. I will absolutely be recommending your dealership and him to friends and family on future purchases.

Great customer service

The gentleman that helped me was very knowledgeable and courteous. He made sure all the paperwork was filled put correctly and that I had the receipts I needed.

Always a nice experience when I visit!

The Price for my service was outrageous $185. Ouch.

The service was quick and efficient - thank you

Helpful and patient workers.

I have brought my 2022 Silverado for service at Grays several times and they did a great job. Everything I asked them to check has been done in a professional manor. I would not bring my truck to any other dealership

Meet all expectations

Service Department is always pleasant, waiting room is comfy and clean and any questions I have are always answered.

Mr. Roger was on top of things as usual.

Customer service is excellent 👌

Jason did me fantastic...the experience was totally comfortable...

Always professional, courteous and kind.

Service advisors very professional and knowledgeable.

Visit OK until the end. My appt was for 9:00AM for PA State inspection on my 2023 Bolt EV. At 10:25AM, Service Advisor said EV passed State Insp but tires were 4/32"; did I want to replace tires? I said NO. It took another 30 minutes for the tech to finish the paperwork and bring the car out of the shop. WAY too long. Should take no more than 5-10 minutes to get EV out of the shop after refusing tire replacement.

Great service and friendly people to work with

Everyone was nice

Our appointment was 9:30-10:00. Got there early (9:05) for 4 new tires and oil change. We were taken right away. We were out before 11:30. We have never had a problem that's why we go back to then dealer.

The only issue was having to wait for 4 hours with no update on progress.

Overpriced. Charge for any little thing.

So far having a great experience. Staff greets me with respect and work was as I expected.

Oil change and winter tire install done. All went well.

Very helpful.

I always have great service when I visit. Frustrating that my car has needed so many repairs but the team takes good care of us. Wish you had more incentives or discounts for folks like me.

Excellent no issues here

Gray service always gets the job done. Roger keeps me informed which is always appreciated. That’s why I keep getting service there.

Customer service is awesome

Ron was great and proactive with helping resolve all issues, even a new inspection I didn't request. Thank you!

The service guys are great. They take care of my needs!

Not good over priced

Fast, prompt, courteous service

Today service was fast a little expensive if I could have purchased at AutoZone they would have I not been a charge for installation.And the price would have been 30%less.If you wonder why service is dropping off .we the customer are looking to save money.

Good

Everything was great.

Work was done in amount of time expected. Price for work was also as expected. Ron did an excellent job to keep me updated about the service as I waited.

Quick friendly service.

Professional service