Our Reviews

I waited over two hours just for an oil change, tire rotation, and tire pressure sensor

Excellent Service. Roger and Ron are the best!!!

Appointment easy to make also time for inspection great very little wait time .thanks

Courteous,respectful and professional the guys at. Gray's definitely know what they doing

Love this place, the service guys are all nice and very helpful.

Amazing

Excellent Service Department! The Service Writer’s are friendly, knowledgeable and helpful. Always a pleasure to bring our cars in for service.

Need more reception people to greet you in service

they did an awesome job as always with my oil change...keep up the good work...

Listened to my needs and wants! Professional and interested in all alspects

Great and friendly staff

Both service reps Ron and Roger was very helpful. Thank you and greatly appreciated.

All good

Very good experience thank you

Great!

Service is always good a Gray Chevrolet, However I brought my truck in for the recall L87 Engine Loss of Propulsion as well as 7500 mile maintenance. Maintenance was done perfectly as always . However the recall was not fulfilled do to them not having the proper equipment to do the engine inspection. I made my appt days in advance and it would have been nice to know that the recall couldn't have been done at this time. This means I need to bring my truck back again , which is a little bit of inconvenience for me as my time is important to me. Not sure if this is more of GM's fault or the dealer. However everyone at the service desk were professional as always and was told they will contact one the parts are in to do the recall engine inspection.

Great people r there hugs

Vehicle had water in gas tank was drained and works fine now

The appointment time was changed from 1030 am to 2 PM wasn't to happy about that but the staff was great

They are the best, very accommodating and always available.

On time service with a smile from Ron.

We came all the way from Central NY for this vehicle, Bobby was amazing! Everyone we encountered was great! Very clean building and I love my new Traverse!!

Awesome customer service

Brought my truck in because of the service 4WD alert coming up on my dash along with temperature spikes in my tempura gauge and got charged $115 for diagnostics. Drove my truck later on and the service 4WD alert came back on. Can’t get back in for service till the 15th of July. Hope no significant damage will occur till then.

Great service and the service guys are awesome!

Very professional service.

Bad experience, no communication, booked a service appointment online and when I get there they told me there was nobody available to look at my truck that day so the online appointment was a waste of time, nobody called me to give me updates and I tried calling service 20 different times and nobody will pick up and he phone I had to drive to the dealer and ask in person to get updates, not a good experience at all.

Service advisor Roger was knowledgeable and very accommodating in that my appointment was later in the day and he took me in early

The service was quick. Ron at the counter is super friendly and efficient!

It was wonderful Bobby B was incredibly knowledgeable and polite. My experience couldn’t have been any better. I will absolutely be recommending your dealership and him to friends and family on future purchases.

Great communication and Service

My service coordinator was first class!

I requested a replacement rear wi do for my Colorado, from a fixed pane to a manual slider. I was advised that it was not possible. I find that very hard to believe, and questioned why. I was not provided with a reason at all, just that it can’t be done. That makes no sense to me, considering there are plenty of colorados like mine out there with sliding windows. I am not satisfied with the service dept’s response at all.

friendly service and done in a timely manner.

Was greeted with a smile Rodger was very knowledgeable He answered all my questions He was courteous and respectful

Quick and efficient

Great customer service. I went in the shop what a huge hole in my tire. Was out within half an hour. Very reasonable price. Thank you Anne,Jason and Robert.

I called for an oil change and tire rotation, and I was able to get in right away. Great service!

Bobby was a real pleasure to work with.

It was good

The gentleman that helped me was very knowledgeable and courteous. He made sure all the paperwork was filled put correctly and that I had the receipts I needed.

The Price for my service was outrageous $185. Ouch.

They got me in and out in about 30 minutes on a Saturday morning for an oil change and tire rotation

Great customer service

It was a easy car buying experience

Thorough but incorrect info given to my salesperson made the entire choice selection waaay too long NOT HER FAULT!

Always a nice experience when I visit!

Those that work behind the desk are top notch, very helpful getting information from my insurance company for insurance coverage not yet sent out.

Mr. Roger was on top of things as usual.

Customer service is excellent 👌

Jason did me fantastic...the experience was totally comfortable...

Always professional, courteous and kind.

Visit OK until the end. My appt was for 9:00AM for PA State inspection on my 2023 Bolt EV. At 10:25AM, Service Advisor said EV passed State Insp but tires were 4/32"; did I want to replace tires? I said NO. It took another 30 minutes for the tech to finish the paperwork and bring the car out of the shop. WAY too long. Should take no more than 5-10 minutes to get EV out of the shop after refusing tire replacement.

Great service and friendly people to work with

Fast, prompt, courteous service

Everyone was nice

Our appointment was 9:30-10:00. Got there early (9:05) for 4 new tires and oil change. We were taken right away. We were out before 11:30. We have never had a problem that's why we go back to then dealer.

Simple and to the point. Kept me informed. Comfortable sitting area.

Very professional and helpful

Everything about this dealership was absolutely amazing. When we first arrived a salesperson wasn’t available so we checked out a few interiors with the woman at the front desk who was extremely friendly and helpful. After deciding we liked one car in particular, the salesperson Bobby was patient, friendly, and informative about the features of the vehicle. We are very glad we walked into Gray Chevrolet on Saturday as other Chevrolet dealerships did not have the kind and patient staff that Gray’s does!

The service was quick and efficient - thank you

Helpful and patient workers.

I have brought my 2022 Silverado for service at Grays several times and they did a great job. Everything I asked them to check has been done in a professional manor. I would not bring my truck to any other dealership

Meet all expectations

Service advisors very professional and knowledgeable.

Service Department is always pleasant, waiting room is comfy and clean and any questions I have are always answered.

The service guys are great. They take care of my needs!

Not good over priced

Today service was fast a little expensive if I could have purchased at AutoZone they would have I not been a charge for installation.And the price would have been 30%less.If you wonder why service is dropping off .we the customer are looking to save money.

Overpriced. Charge for any little thing.

The only issue was having to wait for 4 hours with no update on progress.

Good

So far having a great experience. Staff greets me with respect and work was as I expected.

Oil change and winter tire install done. All went well.

Excellent no issues here

Gray service always gets the job done. Roger keeps me informed which is always appreciated. That’s why I keep getting service there.

Customer service is awesome

Ron was great and proactive with helping resolve all issues, even a new inspection I didn't request. Thank you!

Ron was great, explained exactly what waa needed based on my mileage and didn't try to push any unnecessary work. Very friendly and professional.

Awesome experience,, I informed them of a budget for tires and they stayed within my budget. That's what customers service is about.

Always fair. Work completed on time. Treated well.

I always have a good experience with the Service Department at Gray Chevrolet. Everything was smooth and professional. Ron is super friendly and efficient. He takes the time to explain what is needed.

I can not thank the Gray Chevrolet Team enough for the excellent service we received when we experienced car problems on our way from Lancaster, PA to East Stroudsburg to attend my daughter’s swim meet at the college. We googled auto shops in the area and lucky for us it took us to Gray. It was a Saturday afternoon and we were very fortunate to find such an accommodating service department. The gentlemen working that day were very helpful and I felt confident leaving my car there to be repaired. I can not thank Roger in service enough he kept me informed when the part arrived and when it was repaired. I also wanted to thank the very kind customer service representative who took the time to walk back to let the service team know that my daughter would be picking up my car after hours and helped make the arrangements. My experience with the entire Gray team was excellent and thank you!

Everything was great.

Work was done in amount of time expected. Price for work was also as expected. Ron did an excellent job to keep me updated about the service as I waited.

Very helpful.

Quick friendly service.

I always have great service when I visit. Frustrating that my car has needed so many repairs but the team takes good care of us. Wish you had more incentives or discounts for folks like me.

Professional service

I am very satisfied with Roger and Allen taken care of me. Roger always schedules me right away. I am happy the way they take care of me.

Great dealer to deal with take good care of there customers

I had no problems with scheduling for service plenty of times were available. I haven't been able to get in the GM dealership where I bought the vehicle for at least 1 year.

Never a long wait and service is always good!

Dealership called me, as promised, when my part came in, set up appointment, and installed it.

Always excellent service. Mr. Ron and Roger are very nice, attentive and helpful. They both provide beyond outstanding customer service. They always exceed my expectations.

Easy and early appointments, and great service.

The sales man was not pushy but actually helped me purchase a new vehicle that I am enjoying. He helped me obtain where I wanted my payments to be.

Always a positive experience at Gray service! All work done promptly and correctly

Excellent service and great customer service

Everyone was so helpful…The staff is very friendly and very nice…Roger in service was very helpful.::